Reference

What You Agree To When You Open an Account

These terms set out how your account works on dolantogell — what we expect from you, what you can expect from us, and how payments through DANA, OVO, and GoPay fit into that agreement.

Account holder rulesDANA, OVO, GoPay deposit conditionsWithdrawal verification stepsAccount suspension conditionsJurisdiction eligibility
dolantogell What You Agree To When You Open an Account
HOW WE HANDLE YOUR ACCOUNT

Security, Data and Account Integrity

Account Security Your account is protected with OTP verification at login. We do not share your credentials or wallet details — DANA, OVO, GoPay account numbers are used only to process your transactions.
Data Retention We keep account records for as long as required under applicable regulations in your region. You may request a summary of the data we hold by contacting support through live chat or email.
Cookie Use We use session cookies to keep you logged in and to remember your preferred language and wallet type. You can clear these from your browser settings at any time without losing your account data.
Term Change Notification When we update these terms, we send a notice to the contact address on your account before the new version takes effect. Continuing to use your account after that date counts as acceptance.
CONTACT YOUR ACCOUNT TEAM

Reach Us About These Terms

Live Chat Ask any question about these terms directly in our live chat. We cover account rules, wallet conditions, and what happens when you request changes to your account status.
Email Support Send a detailed query to our support address if you need a written record of the answer. Useful for questions about suspension grounds, term updates, or withdrawal verification steps.
Account Help Centre Our help section walks through the key clauses in plain language — covering DANA, OVO, GoPay transaction rules, account security obligations, and how to close your account if needed.

Common Questions About Our Terms

These are the questions we get most often about how our terms work. If your question is not here, reach us through live chat and we will walk you through the relevant clause.

Yes. Any transaction you make through DANA, OVO, or GoPay is covered by these terms as well as the relevant wallet provider's own conditions. Both sets of rules apply at the same time.

No. We are required to notify you at the contact address on your account before any material change takes effect. We will state clearly what changed and when the new version applies.

We may restrict or suspend access if we determine that your region does not permit this type of service under local law. You can contact support to ask about eligibility in your area.

You are responsible for all activity on your account until you report a security issue to our team. Once reported, we investigate and can freeze the account while we review the situation.

Contact our support team by email or live chat with your account details. We will compile the relevant account and transaction records and send them to your registered contact address.

Yes. Contact support through live chat or email and request account closure. Any pending DANA, OVO, or GoPay withdrawals that have already been verified will be processed before closure is completed.