Data We Hold and Why We Hold It
When you open an account with us, we collect the information needed to verify your identity and process transactions through your chosen wallet — DANA, OVO, or GoPay. This includes your registered name, contact details, and the wallet reference number linked to each deposit or withdrawal
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you make. We do not store your full wallet PIN or password at any point; that stays between you and your wallet provider. Beyond account setup, we log session activity — which pages you access, device type, and connection timestamps — so we can keep the
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account secure and flag unusual access patterns. This data is not shared with advertisers. If you contact our support team, the conversation record is kept to help resolve any follow-up queries you raise. Data retention follows a defined schedule: active account data is kept while your
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account is open; transaction records are held for the period required under applicable local law; and support logs are cleared on a rolling basis. You can request a full summary of what we hold against your account at any time through the contact paths listed below.
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Availability of our services depends on local law and eligible regions in Indonesia.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.