Reference

Understand Your Rights on dolantogell

This page covers how dolantogell handles your account data, what terms apply when you use our platform, and how to reach us when you have a question about your rights.

Account Data PolicyDANA, OVO, GoPay CoverageCookie & Session RulesYour Right to Request ChangesContact Path for Legal Queries
dolantogell Understand Your Rights on dolantogell
HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security

Your account security is maintained through session-based authentication and encrypted connections on every page. We use cookies to keep your session active, remember your preferred language, and track which wallet — DANA, OVO, or GoPay — you last used for deposits. You can clear cookies at any time through your browser settings without losing your account data. For data retention, we keep your account records for as long as your account is active and for a period after closure as required by applicable regulations.

Data Collection

We collect only what is needed to run your account: contact details, wallet identifiers for DANA, OVO, or GoPay, and session activity. Nothing more is stored without your knowledge.

Cookie Use

Cookies on dolantogell track your active session and wallet preference. They are not used for cross-site advertising. You control cookie settings through your browser at any time.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately and we will lock the account while we investigate.

Request or Delete Your Data

You can request a copy of your stored data or ask us to delete it by contacting support with your account ID. We process these requests in line with applicable Indonesian data regulations.

REACH OUR TEAM

Contact Us About Legal or Account Queries

If you have a question about our terms, your account data, or how a payment through DANA, OVO, or GoPay was recorded, our support team is the right first stop. You can reach us through live chat on the platform, via email, or through our help form. We aim to respond to legal and data-related queries as a priority.

Live Chat Open the chat icon from your account page. Available around the clock for account and payment queries, including disputes on DANA, OVO, or GoPay transactions.
Email Support Send your legal or data query to our support address. Include your account ID and the payment method involved so we can locate your records faster.
Help Form Fill in the help form under your account settings. Choose the Legal or Data category so your request routes directly to the right team without delay.

Common Questions About Terms and Your Rights

Below are the questions we hear most often about our legal terms, your account data, and what to do if something does not look right. If your question is not here, use the help form or live chat to get a direct answer.

Access and account use are subject to applicable Indonesian law. If local regulations in your region restrict this type of platform, those rules take precedence. We do not make legal assessments on your behalf.

Submit a data access request through the help form under your account settings. Select the Data Request category and include your account ID. We will respond with the data we hold for your account.

Yes. Contact support via live chat or email with your account ID and a deletion request. We process deletions in line with applicable regulations, which may require a short retention period after closure.

We store wallet identifiers only to match your deposit and withdrawal records. These are held in encrypted form and are not shared with third parties. You can update your linked wallet from account settings.

Updated terms are posted on this page with a revised date. If you continue using your account after the update date, that counts as acceptance. We recommend checking this page periodically.

Reach our support team through live chat or the help form, and select the Legal or Data category. Provide your account ID and details of the issue so we can investigate and respond promptly.